Frequently Asked Questions - General Questions

** for solution-specific questions, please see the Solutions FAQ

What makes your products different from other solutions that are marketed to the hospitality industry?

A: Our background in hospitality sales ! Other solutions focus on adding panoramic photos to your website or distribution of your stock images to leisure-based websites. While they can be valuable, we know from experience that neither of these approaches really does anything for your sales team. Our focus is to provide true sales support for each and every point of client contact.

How many users/uses are included in the flat monthly fee?
A: The number of users is unlimited - assign users from your sales department, national/global sales, human resources department, administration.

What happens when we have a renovation?
A: It's simple. You send us with photos of your newly renovated areas (i.e. restaurant, business center etc.) and we update all five products with your new photos. Alternatively, we can arrange a photo shoot for you. Check out our Request a Photography Quote in the Contact Us section.

Can I use existing stock photography / panoramic images / video?
A: Yes you can. In fact that is how most of our clients get started. You send us your existing photography (still or panoramic photos or video) and we incorporate them into your launch of all five products.

What are the costs for updating?
A: That is the great thing! We include all of our software updates and upgrades at no charge to our clients for each of the five products. To keep your site-inspections up-to-date we even throw in a five stock photo update per year. You give us your new photos each year and we update your site-inspections.

What type of training is included?
A: Training is very important when using any sales tool.  Various training modules are available to add on to your Virtual Visit Presentations package.  Ranging from on-site group and one-on-one instruction to webinar team format.  Once training is completed we leave you with an on-line tutorial for refreshers.  A basic product overview is included for up to three people will all Virtual Visit Presentations.

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